HELLO I'M
EBRICIO MONDRAGON
IT Infrastructure & Systems Specialist
20+ Years of Enterprise-Level Experience
Multi-site server connectivity
Active Directory
NAS / backup architecture
Security systems
Multi-OS support
IT SUPPORT SPECIALIST | NETWORK ADMINISTRATOR | WEB DEVELOPER | CREATIVE TECHNOLOGY
Professional Summary
IT Infrastructure & Systems Engineer with 20+ years of experience designing, deploying, and supporting enterprise and healthcare technology environments. Deep expertise in network architecture, server administration, security systems, structured cabling, virtualization, and Tier 1–3 end-user support. Proven record of building infrastructure from the ground up, improving uptime, securing multi-site connectivity, and reducing operational costs through strategic implementation of backup, NAS, and disaster recovery solutions.
Known for independent execution, high trust access, and ability to translate complex technical solutions into clear business outcomes. Recognized for dependable service, clear communication, and providing responsive technical support in both English and Spanish.
Core Skills
- Enterprise IT Infrastructure
- Windows Server & Active Directory
- Multi-OS Support (Windows, macOS, Linux)
- Virtualization (VMware, Citrix)
- Tier 1–3 Support & Help Desk Leadership
- Hardware Diagnostics & Repair
- Network Architecture & Administration
- VPN, VLAN, DNS, DHCP, Firewalls
- Structured Cabling (Cat5e/Cat6/Coax)
- Surveillance & Security Systems
- Graphic Design & Brand Identity
- UX-Focused Layout & Visual Hierarchy
Experience
October 2005 – November 2025
Information Technology Specialist III | Network Administrator II
El Aviso Magazine – Bell, CA
- Delivered full-spectrum IT support for multiple office locations, both onsite and remotely.
- Troubleshot and resolved hardware, software, printer, and network issues across diverse systems.
- Installed, configured, and maintained desktops, laptops, servers, peripherals, and multimedia systems.
- Designed and implemented secure inter-office server connectivity for real-time file sharing.
- Managed system security including authentication, permissions, encryption, firewalls, and backups.
- Implemented off-site backup infrastructure for disaster recovery.
- Installed and managed low-voltage systems, RFID access control, and surveillance solutions.
- Supported non-IT business functions including graphic design, web development, and media operations.
- Developed internal IT training programs, manuals, and troubleshooting exercises.
- Created comprehensive self-help manuals to guide none IT users through configuring and troubleshooting basic technical issues.
- Designed and facilitated multiple training workshops for employees focused on Microsoft Office and Intranet proficiency.
- Trusted to work independently, manage after-hours tasks, and respond to emergencies.
August 2017 – September 2021
Information Technology Specialist II | Network Specialist II
Hematology-Oncology Associates – Los Angeles, CA
- Provided onsite and remote technical support for physicians and administrative staff.
- Troubleshot desktops, laptops, printers, scanners, and EMR-adjacent systems.
- Supported users via email, phone, and in-person assistance with clear documentation.
- Assisted EMR support teams when authorized by management.
- Implemented NAS solutions for secure data backup and digitization of medical records.
- Reduced physical storage costs while improving access to archived patient files.
February 2014 – June 2017
Computer Technician II | Network Technician I
Central Neighborhood Health Foundation – Los Angeles, CA
- Supported servers, workstations, peripherals, network devices, and IP phone systems.
- Performed hardware repairs, OS installations, upgrades, and routine maintenance.
- Managed structured cabling and network organization.
- Worked independently after hours and on weekends to complete projects and updates.
January 2003 – August 2003
Customer Service | Tech Support | Sales
Office Depot – Dalton, GA
- Performing basic PC tune-ups, virus removals, and hardware installations (RAM/Hard Drive upgrades) for customers. Note: Complex hardware repairs are often outsourced or mailed out.
- Assessed customer needs through targeted questions to recommend appropriate laptops, printers, and networking devices, and effectively promoted add-on services such as extended warranties, McAfee subscriptions, and Office .
- Provided in-store assistance to customers by troubleshooting basic mobile device and printer setup issues, ensuring a positive customer experience.
- Configured new computers for customers, created recovery media, and installed essential software to ensure devices were ready for use prior to leaving the store.
August 2000 – November 2002
Tutor | Teacher | Computer Technician
Instituto Technologico – Huntington Park, CA
- Developed comprehensive, step-by-step lesson plans that exceeded minimum requirements.
- Created in-depth take-home materials to enhance student learning and retention.
- Implemented effective teaching strategies to maximize student engagement.
- Diagnosed and repaired computers for students, faculty, and school operations.
- Designed, built, and maintained robust school network infrastructures.
Technical Skills
Computer Hardware
- Desktop & laptop repair (Windows, macOS, Chromebooks)
- Server hardware, RAID, backup systems
- NAS, DVRs, peripherals, mobile devices, tablets
- Screen replacements, soldering, PC assembly
- Raspberry Pi systems
Operating Systems
- Windows (95 → 11)
- Windows Server (NT 4.0 → 2022)
- macOS
- Linux (CentOS, Debian, Raspberry Pi OS)
- ChromeOS, Android, iOS
- DOS / MS-DOS
Networking
- Network design from ground-up to production
- Cat5e, Cat6, coax cabling (crimping, punch-down)
- Routers, managed & PoE switches, access points
- DNS, DHCP, VPNs, port forwarding, static IPs
- Network controllers and firewall configurations
Microsoft & Apple Environments
- Active Directory, users, groups, permissions, domains
- Windows registry, boot systems, firewalls, remote access
- macOS installation, restoration, upgrades, and maintenance
Software & Platforms
- Microsoft 365 & Office
- Google Workspace
- Cloud Storage: OneDrive, Google Drive, Dropbox, Azure, AWS S3, iCloud
- Ticketing Systems: Zendesk, Jira, Zoho
- Remote Support: AnyDesk, TeamViewer, GoToMyPC, Splashtop
- Collaboration: Teams, Zoom, Webex, Slack, Google Meet
Creative & Media Tools
- Adobe Creative Cloud (Photoshop, Illustrator, InDesign, Premiere Pro, After Effects)
- CorelDRAW Suite
Security & Surveillance
- RFID access control systems
- IP & analog camera installations
- DVR, NVR, NAS surveillance systems
- Antivirus, firewalls, and endpoint security tools
Programming & Web
Web Technologies:
- HTML5, CSS3, JavaScript
- Python, PHP
- MySQL, MongoDB, SQLite
- WordPress CMS
Cloud & Deployment:
- Hosting environments, domain configuration, DNS management
Education
General Education Coursework
Long Beach City College, Long Beach, CA
January 2004 – December 2005
General Education Coursework
Cerritos College, Norwalk, CA
August 2001 – December 2002
Information Technology & Network Management
Instituto Tecnológico, Huntington Park, CA
October 1998– June 2000
High School
Bell High School, Bell, CA
1998
Thank you for visiting my portfolio. If you would like to discuss an opportunity or have any questions regarding my experience, please use the contact form below or reach out directly via phone or email.
Contact Me
My contact information:
Location:
Los Angeles, California
Phone:
(323) 351-0554
Email:
ebricio@itmondragon.com
This portfolio reflects the full scope of my experience and technical capabilities.
For a summarized, printer-friendly version suitable for review or distribution, please download the PDF resume.