IT Support Specialist III Network Administrator II Hardware and Software Expert

― My background

My innate understanding of technology led me to fix my first computer as a teenager. After graduating with a technical diploma from Instituto Tecnológico in 2000, I built a foundation through freelance IT work, a part-time position at Office Depot, and continued education. For the past twenty years, I've served as a dedicated IT Specialist at El Aviso Magazine. In this role, I've been responsible for managing and maintaining the company's IT infrastructure, specializing in hardware integration and maximizing system uptime, all while consistently reducing response times and enhancing user support.

Information Technology Specialist III and Network Administration II

El Aviso Magazine - 4850 Gage Ave., Bell, CA. 90201

The responsibility to manage and maintain the company's computer systems and infrastructure is broad, encompassing everything from strategic planning to daily operational tasks. Managing involves anticipating future needs and planning for hardware and software deployments, continuously monitoring system performance and security, and optimizing operations for efficiency. This also includes the crucial tasks of troubleshooting issues as they arise, enforcing IT policies, budgeting for resources, and managing vendor relationships for various services and equipment. Meanwhile, maintaining these systems means ensuring their ongoing operational integrity and security through regular updates and patches, meticulous data backups and recovery plans, and routine hardware and software maintenance. This also extends to implementing and monitoring robust security measures like firewalls and antivirus software. The company's computer systems themselves span all digital computing devices, from centralized servers, employee workstations, laptops, and mobile devices, to printers and various software applications. The underlying infrastructure supports all these systems, encompassing the entire network (routers, switches, cabling), internet connectivity, physical data centers, cloud services, and the essential security systems and power/cooling solutions that keep everything running smoothly.

Information Technology Specialist II and Network Specialist II

Hematology-Oncology Associates at Good Samaritan - 1245 Wilshire Blvd., Los Angeles, CA. 90017

In my previous role, I was the go-to person for all technical issues, efficiently troubleshooting, maintaining, and optimizing a wide range of problems reported by doctors, the manager, or the assistant manager via both handwritten requests and emails. I also resourcefully supported the EMR tech team when needed, a testament to my ability to independently learn complex systems like programming and Nortel phone configurations through self-study of online manuals. Beyond daily support, I acted as a creator, implementing NAS technology to not only back up critical computer files but also to digitize hundreds of pages of old patient records. This innovative approach significantly reduced physical storage needs, cut rental expenses, and dramatically improved the efficiency of accessing medical information. I was consistently reliable, providing seamless technical solutions and support, whether in person, over the phone with clear step-by-step instructions, or through remote assistance.

Aug. 2017 - Sep. 2021

Oct. 2005 - Nov. 2024

(Part Time)

Computer Technician II and Network Technician I

Central Neighborhood Health Foundation - 2707 Centra Ave., Los Angeles, CA. 90011

As a dedicated technician, I was responsible for the comprehensive troubleshooting, maintenance, and optimization of diverse computer and network technologies, including servers, desktop computers, peripherals, network devices, cable management, and IP phone systems. My trustworthiness was evident in my ability to independently manage tasks outside of regular hours, including evenings and weekends, to ensure the timely completion of pending projects, conduct essential routine checkups, and facilitate critical EMR system updates in collaboration with the support team.

Fed. 2014 - Jun. 2017

(Part Time)

― work experience

DIPLOMA - Computer Repair and Assembly Technician

Oct. 1998 – Jun. 2000

Instituto Technologico - 2542 E. Florence Ave., Huntington Park, CA. 90255

(School Code: 1939501 – BPPVE)

Courses:

• Windows Server Setup, Configuration, Administration

• High-performance Hardware Installation and Configuration

• Software Installations and Setups

• OS Installation

• PC Repair Level I, II, III & IV

• PC Assembly I, II

• PC Setup and Configuration

• Network Topology Theory

• Network Hardware

• Network Setup and Configurations

• Network Access and Security

• File and Printer Share

• Critical Thinking and Theories

• Troubleshooting

― education and COURSES

― IT SKILLS

Computer Hardware

My capabilities include expert analysis and troubleshooting, available both on-location and remotely. I have a broad technical skillset covering hardware upgrades and repairs for an extensive array of equipment, including desktops, workstations, servers, laptops, Chromebooks, tablets, mobile devices, network-attached storage (NAS) devices, digital video recorders (DVRs), and peripherals. My specialized areas also include hardware configurations and setups, system board diagnostics, RAID array management, Raspberry Pi integration, screen replacements, and intricate soldering.

Computer Software

I possess extensive expertise in the installation, configuration, and uninstallation of applications, drivers, and patch files across diverse operating systems, including Microsoft Windows, macOS, ChromeOS, Android, iOS, CentOS, Debian, and Raspberry Pi OS. My capabilities extend to on-site and remote software analysis and troubleshooting, with proficiency in resolving issues related to disk partitioning, data recovery, cloning, antivirus, RAID, and CMOS.

Microsoft Windows

My capabilities span the full spectrum of Microsoft Windows operating systems, from legacy versions (95b) to the latest (Windows 11). I am adept at end-to-end system deployment, including initial installations on new drives and ensuring optimal hardware compatibility. My core proficiencies lie in system troubleshooting, proactive maintenance, and seamless updates/upgrades. Furthermore, I specialize in configuring critical system components such as boot systems, registries, network connections, domain integration, user security (accounts and credentials), firewalls, remote access solutions, and efficient drive mapping along with file and printer sharing.

Microsoft Server

My proficiency spans Windows Server operating systems from NT 4.0 to 2016, where I've effectively managed installations, updates, upgrades, and complex troubleshooting scenarios. A key area of my specialization is the design and configuration of Active Directory, encompassing user account management, credentialing, password policies, role assignments, group creation, domain integration, firewall rules, RAID configurations, and secure file and printer sharing.

Apple

Leveraging over 10 years of hands-on experience, I am adept at managing the full lifecycle of Mac computers, from daily operation and complex troubleshooting to system updates and performance upgrades. My technical skills include macOS installation and restoration, preventative maintenance, hardware component upgrades (memory, hard drives), and integrating Mac systems into diverse network environments, including Windows and Linux.

Other Operating Systems

I am adept at the installation, configuration, repair, and troubleshooting of a wide range of operating systems, including Linux, CentOS, Debian, Raspberry Pi OS, DOS, and MS-DOS. My experience also covers the deployment of VoIP systems such as FreePBX, Elastix, and TrixBox on Linux. Furthermore, I have implemented Omada network controller software on Linux to manage TP-Link smart devices, and utilized Raspberry Pi for various media applications.

Networks

My core competencies involve the design, implementation, and optimization of robust network systems. I am proficient in all stages of network setup, from physical layer tasks like installing and terminating Cat5e, Cat6, Cat6A, UTP, STP, and coaxial cabling to the logical configuration of network devices, including routers, smart switches, PoE switches, access points, and print servers. My expertise also encompasses advanced network services such as VPNs, tunneling protocols, port forwarding, DNS, DHCP, various IP addressing schemes (static/manual), network controller integration, and comprehensive firewall management.

Video and Audio

We specialize in delivering tailored technical solutions for various event and production needs. This includes the installation and configuration of audiovisual equipment—microphones, speakers, webcams, and video projectors—for conferences and meetings. For fairs and festivities, we expertly set up DJ equipment with integrated music looping and volume control. Furthermore, we design and implement studio setups for social media live streams, video recording, and podcasting, providing optimal arrangements of microphones, cameras, lighting, and control consoles to ensure superior content creation

Surveillance and Security Systems

I possess comprehensive expertise in the installation, configuration, repair, and setup of digital video recording (DVR and NVR) systems, including DVR desktops, standalone DVR units, and Network Attached Storage (NAS) DVRs. My capabilities extend to IP camera installations utilizing Cat5e/Cat6 cabling and Power over Ethernet (PoE) switches, as well as traditional analog camera installations with BNC coaxial cable and dedicated power supply panels. Furthermore, I specialize in the installation and configuration of integrated security systems, encompassing door access control and RFID-based solutions (key cards, key tokens, and ID cards) with associated digital database tracking.

― Software KNOWLEDGE

• Operating Systems (DOS, Windows Server, Windows, MacOS, Linux, iOS, and Android)

I continuously expand my software proficiency, drawing knowledge from my academic background, ongoing self-study through daily usage, and practical application within collaborative work environments.

• Security Software (Microsoft, Norton, McAfee, Avast, AVG, and others.)

• Database (Excel, Access, and SQL )

• Google Workspace (Docs, Sheets, Forms, Slide, Gmail, Google Drive, Maps, Classroom, Meets, and Calendar)

• Accounting (Intuit Quickbooks - Enterprise, Desktop, or Online)

• Microsoft 365

• Microsoft Office 365 (Excel, Word, Access, PowerPoint, Outlook, Publisher, OneNote, One Drive, and Teams)

• Cloud Storage Share and Backup (OneDrive, Google Drive, Dropbox, and iCloud)

• Business Video Meeting (Google Meets, Microsoft Teams, Zoom, and Webex)

• Adobe Creative Cloud (Photoshop, Illustrator, After Effects, Express, Premiere, Acrobat, InDesign and others)

• CorelDRAW Graphics Suite (CorelDRAW, Corel Photo-Paint)

• IDE (Visual Studio, Jupiter Notes, PyCharm, NotePad, and NotePad++)

• Web Design (Hostinger and GoDaddy WebBuilder, WordPress, Adobe Dreamweaver, and Visual Studio)

• Programming (Python, C++, Visual Basic, JavaScript, HTML, and CSS)

• Remote (Windows Remote Desktop, TeamViewer, AnyDesk, Google Remote, Splashtop and VNC)

― What expected

INNOVATOR

Bringing new technological advancement ideas to enhance the company's productivity, quality, and performance, as well boosting compay's workflow and employees moral.

INSTRUCTOR

The ability to learn and share technical knowledge with your team will make a great IT department, but sharing basic technical knowledge or understanding with the company staff makes the technological environment more united.

VERSATILE

As IT professionals, we are versatile in adapting to work in any department. It is an IT job to have knowledge or a basic understanding of each department; for that reason, an IT will know their technological needs to get the job done.

DEPENDABLE

You can rely on me as a dedicated IT professional to deliver high-quality results efficiently, whether working independently or collaborating within a team. I'm adept at directing, managing, or executing tasks, and you can count on my support for any IT need, big or small, day or night.

Thank you for taking the time to read my resume. Please feel free to contact me if you have any questions or if you would like to set up an interview via web meet or in person.

Phone

(323) 351-0554

Email

ebricio@itmondragon.com

― Get in touch

― LANGUAGES

I'm fluent in English and in Spanish

― Locations

I am located in Southeast Los Angeles California.